Chat-first lead capture for small businesses

Turn WhatsApp & Instagram chats into organized leads.

Capture every customer response like a form. Store it in a simple CRM. Never miss a lead again.

No setupStart in minutes
Mobile-firstBuilt for chat-first sales
CRM includedTrack every lead in one place
Chats Incoming
Instagram DMHi, do you still have slots for tomorrow?
Auto replyPlease fill this quick form so I can check pricing and availability.
WhatsAppI need a quote for 120 cupcakes this weekend.
Structured Capture Form-like
Name  Anjali
Channel  Instagram
Need  120 cupcakes
Date  09 Apr 2026
Dech CRM Organized
Anjali • Cupcake order
Instagram · 2 min ago
New
Rahul • Photography quote
WhatsApp · today
Maya • Salon booking
WhatsApp · yesterday
Closed
42Open leads
11Need follow-up
6Closed today
The problem

Chats are where leads start and where too many businesses lose them.

When sales happen in DMs and WhatsApp, everything feels urgent. Important details get buried, follow-ups slip, and there is no simple system to see who needs a reply next.

💬

Lost leads in chats

Good inquiries disappear under new messages and story replies.

📋

No tracking system

You remember conversations, but not where each lead stands.

Manual follow-ups

You keep reopening chats to ask the same questions again and again.

🧵

Messy conversations

Names, budgets, dates, and product details live in random message threads.

How it works

A simple 3-step system for chat-first businesses.

01
📲

Chat comes in

A customer reaches out on WhatsApp or Instagram asking about your product, booking, or service.

02
🧾

Convert it into responses

Send them a clean form-like flow to collect the details you need in one structured format.

03
🗂️

Auto-store in CRM

Every lead lands inside Dech with status, customer details, and a clear next action.

Why Dech

Built to help you respond faster and close more leads.

Never miss a customer message

Every serious inquiry becomes a trackable lead instead of another forgotten chat.

📍

All leads in one place

See every customer, every requirement, and every follow-up from one simple dashboard.

🛠️

No technical setup required

Create your flow, share it, and start collecting structured leads without complicated tools.

Faster replies, better conversions

When details are already organized, it is easier to reply quickly and move leads forward.

CRM preview

Your simple CRM, built for chat-first businesses.

Dech gives you the structure missing from Instagram and WhatsApp. Know who reached out, what they need, what status they are in, and who needs a follow-up next.

Lead list
View every customer inquiry in one clean pipeline.
Customer details
Open any lead to see names, needs, dates, and channel history.
Status tracking
Mark leads as new, follow-up, or closed so nothing falls through.

Dech CRM

42 active leads
A
Anjali Patel
Instagram • Cake order
New
R
Riya Sharma
WhatsApp • Bridal makeup
K
Kabir Jain
Instagram • Studio inquiry
Closed
Customer details
NameAnjali Patel
ChannelInstagram
Need120 cupcakes for 9 Apr
StatusNew lead
OwnerYou
Made for you

If your business runs on chats, Dech is for you.

📸

Instagram sellers

Collect order details, sizes, delivery info, and custom requests without losing the conversation.

💬

WhatsApp-based businesses

Handle bookings, quotes, and service inquiries with a process that feels simple and professional.

🧑‍💻

Freelancers & solo founders

Keep every lead organized even when you are doing sales, delivery, and support all by yourself.

Perfect for service businesses, home bakers, creators, salons, agencies, consultants, and anyone closing leads from chat.
Common questions
FAQ
Is Dech free? +
Yes! We have a free forever plan — 2 forms and 50 responses/month. Upgrade to Pro or Enterprise when you need more.
Do I need a WhatsApp Business API account? +
No! Free and Pro plans use WhatsApp Web links — when a customer submits, WhatsApp opens with everything pre-filled. No API, no setup. Enterprise adds automatic server-side sending via Meta Cloud API.
How do email notifications work? +
On the Pro plan, every form submission triggers a real branded HTML email sent via Gmail SMTP to your inbox. Not a mailto link — a proper server-side email.
Is my data secure? +
All data is stored in Google Firebase Firestore — enterprise-grade security. Forms are protected by strict access rules so only you can see your responses.

Stop losing leads in chats.

Start organizing your business today. Capture every inquiry, keep every customer detail in one place, and follow up with confidence.

© 2026 Dech. Built for Indian SMBs. Dech is not affiliated with WhatsApp or Meta Inc.

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